We’ve all heard the expression that a picture is worth a thousand words. So if this is true, then wouldn’t it be helpful to have a picture of what the final outcome might look like? Voice of the Customer During the initial phase of an improvement project — when you are assessing the problem, putting […]
Mention SWOT (Strengths, Weakness, Opportunities, Threats) analysis in a meeting these days and watch experienced employees look away and the newer members look puzzled. SWOT analysis, once touted as a corner stone of corporate strategic planning, has now been relegated to useless think tank dribble. It is true that SWOT analysis can oversimplify the corporate […]
