Our Process

OpEx is a leading supplier of business services, focused on partnerships with our customers, that deliver Operational Excellence to their organizations. For the last 10 years our Implementation Specialists have conducted patient centered improvement projects in healthcare, manufacturing, service, and government, that eliminate non-value adding activities and process variation. We will help you create improved workflow, standardized care, integrated supply chains and a visual workplace in order to increase quality and service, all while reducing costs.

OpEx provides a range of different solutions depending on your requirements. We can offer an integrated organizational rollout with training and implementation support, or, we can provide discreet services and tools such as leadership and team training, 5S projects, Lean facility layouts, performance measurement, standard work, mistake proofing, and Kaizen events.

Operational Assessment

This is the essential first step in understanding what’s possible by thoroughly examining the processes currently in place and exploring your organization’s aspirations and future goals.

For more information and details on our Operational Assessments, click here.

Deployment Planning

The old axiom is true: “failing to plan is like planning to fail”. This phase of the project will all be about coordinating the effort to ensure schedules and priorities are firmly set.

Team Selection and Training

Once the implementation strategy has been defined, the next step is to select the members of the implementation team and put in place a training program. This team will have to take ownership for the project, so selecting the right people to participate is critical.

Data Collection and Analysis

This is a key element of the project implementation. Many decisions will be based on the information gathered as a part of this process. The skills imparted through training and the on-going mentoring from OpEx will ensure what could be a daunting activity runs smoothly.

Project Implementation

This is the fun part. We start to put in place the changes that will transform the processes. Results often start to come immediately once the changes are in place. The team can have the satisfaction of seeing the results of their efforts.

Performance Measurement

It is important to establish performance measurement criteria early on as these will be required to measure the effectiveness of the new processes. A feature within the Catena® Improvement System facilitates this. Our performance measurement dashboard application, Catena® Advance, also provides complete real-time performance measurement dashboards that are customized to fit the specific needs of your organization.